Refund Policy

Effective Date: September 2, 2025

This Refund Policy applies to our paid subscription plans. We strive to provide a transparent and fair process for all our users.

1. Eligibility for Refund

We offer a full refund on your purchase if you are not satisfied with the Service. To be eligible for a refund, you must submit a request within 7 days of the initial purchase date.

2. Non-Refundable Services

The following are not eligible for a refund:

• Free Plans and Free Trials: Since no payment is made for these services, they are not eligible for a refund.
• Renewals: This policy applies only to the initial purchase.
• Violation of Terms of Service: No refunds will be granted for accounts terminated due to a violation of our Terms and Conditions.

3. How to Request a Refund

To request a refund, please send an email to our support team with your account details and the reason for your request.

Email: support@ngtunnel.com

4. Processing Refunds

Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly.