Privacy Policy

Effective Date: September 2, 2025

This Privacy Policy describes how ngTunnel.com ("the Service"), operated by ngTunnel, handles your information. By using the Service, you agree to the practices outlined in this policy. This policy is governed by the laws of India.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically during your use of the Service.

  • Account Information: When you sign up or sign in using Google Auth, we collect your email address and basic profile information from your Google account.
  • Tunnel Logs: We log certain metadata related to the SSH tunnels you create for service maintenance, performance, and security. This data includes your IP address, the domains you are forwarding, and the duration of the tunnel connection. We do not inspect or store the content of the data that passes through the tunnel.

Note: Paid plans will use a third-party payment gateway for billing. We do not collect or store your credit card or other financial details directly.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain the Service, including creating and managing your SSH tunnels.
  • To authenticate your identity and manage your account.
  • To diagnose and resolve technical issues, monitor system health, and ensure security.
  • To track usage and trends for service improvement and planning purposes.
  • To comply with legal obligations and respond to legal requests from law enforcement agencies in India.

3. Third-Party Services

We may use third-party services for our operations, including:

  • Payment Processing: We will use a third-party payment gateway to process payments for paid plans.
  • Analytics: We plan to use analytics services to understand how our Service is used.

These third-party services have their own privacy policies, and we encourage you to review them.

4. Data Retention

We retain your account information for as long as your account is active. We retain tunnel logs for as long as necessary to fulfill the purposes outlined above, including to assist with user queries and to comply with any legal requests.

5. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information.

6. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post any changes on this page, and the "Effective Date" at the top will be updated accordingly. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@ngtunnel.com